Membership Terms

Parties

These terms are between Kenneth Thomas, LLC and the member organization.

How membership begins

Membership begins when you complete checkout and accept these terms. No engagement letter is required. These terms govern the membership. Private, the Technology Ownership Review, and other engagements have their own terms.

Term

Monthly members are billed each month and can cancel anytime before the next billing date. Six-month members have access for six months from the purchase date.

Price and payment

$147 billed monthly, or $594 paid in full at checkout for six months.

Renewal

A six-month membership ends on day 181 unless the member opts in to continue at $147 a month or prepay another six months at $594. No automatic charge without consent.

Guarantee

A member who asks within the first 30 days receives a refund of membership fees paid. No conditions apply. No refunds after day 30. Executive Technology Advisory Private is excluded from this guarantee, and Private fees are not refundable once work is delivered.

What's included

• A first-week result: one decision picked, the right questions prepared for your IT company, and agreement on what answers to expect
• Two live group office hours a month, 60 minutes each
• Written answers to questions inside the community within 2 business days
• Up to 2 written questions per member per week
• The template that supports your current decision
• A searchable archive of past answers and recorded teaching

What's excluded

• 1:1 calls outside the month 3 check-in
• Questions by email, text, or phone
• Day-to-day IT support or troubleshooting
• Work inside your systems
• Calls or meetings with your IT company or vendors
• Full reviews of your contracts or documents
• Urgent or after-hours help

Membership limits

One named person per membership. The membership requires an outside IT company or an internal IT person.

Response time

Written answers within 2 business days, up to 2 questions per member per week.

Advice only

Kenneth Thomas, LLC gives advice on decisions. We don't access, manage, or change member systems. You and your IT provider make the final decisions and remain responsible for your systems.

No emergency support

Urgent issues go to your IT provider.

Confidentiality

Keep passwords, client data, and identifying details out of the community. Content shared by other members stays inside the community.

Recordings

The teaching portion of office hours is recorded and shared only with members. Recording stops when members discuss their own situations. Zoom's AI Companion takes notes during office hours. Only Kenneth Thomas sees the summary. It is never shared or posted.

Templates

You may use and adapt templates inside your own organization. No resale or redistribution.

Review credit

Standard membership fees paid during the current membership term count once toward one Technology Ownership Review. Private fees are not credited.

Conduct

Kenneth Thomas, LLC may remove a member for abusive conduct or misuse, with a prorated refund.

Independence

Kenneth Thomas, LLC receives no commissions, referral fees, or payments from vendors discussed in the membership.

Governing law

These terms are governed by the laws of the State of Florida.