The Zimmerman Agency – Tallahassee, FL
August 2009 – April 2010
Digital Producer
- Identify project scope and write proposals
- Collect and organize all project assets from clients
- Conduct resource and requirement gathering meetings with client along with technical director and business development staff
- Strategic project planning and basic information architecture on large-scale projects
- Conduct meetings to present design concepts to clients
- Communicate client direction and feedback to our Creative Director
- Facilitate communication between clients, 3rd party vendors, freelancers and internal staff
- Organize and document all feedback and the proofreading process with our clients
- Create and manage project time lines to ensure projects are completed efficiently, on time and within budget
- Update project notes for weekly staff meetings
- Track project expenses and create purchase orders as needed
- Contribute to the overall management of office staff and environment
- Research, locate and interview freelance staff when necessary to complete a project
Gadsden County Board of County Commissioners – Quincy, FL
August 2007 – August 2009
IT Specialist Intern
- Assist in managing projects which implement PC based, audio/visual presentation equipment in conference rooms
- Respond to technical support emails, calls and requests by both onsite and remote means
- Utilize an Microsoft 2003 Active Directory infrastructure to manage user account functions
- Utilize active directory and group policy to manage Microsoft 2003 domain client PC’s
- Evaluate user issues and work with vendors to provide cost effective solutions
- Test and Evaluate Windows Vista/Windows 7 for domain implementation
- Install and configure Symantec Ghost server to create and distribute images
- Provide technical support and customer service for three Public Libraries
- Contact vendors for product pricing and availability
- Maintain various information database systems
- Edited and Maintained website via Content Management Systems
RadioShack – Tallahassee, FL
June 2007 – August 2007
Sales Associate
- Provided outstanding customer service: assisted customers, answered questions and offered product suggestions
- Maintained product inventory system
- Operated point-of sale cash machine
- Assisted customers with telecommunications needs
FSU College of Engineering – Tallahassee, FL
August 2006 – April 2007
Student Assistant
- Served as an office receptionist answering and placing calls on a multi-line telephone system
- Assisted in maintaining a clean and safe working environment
Game Stop/EB Games – Tallahassee, FL
June 2006 – August 2006
Summer Job as Game Advisor
- Assisted customers in providing information needed about specific products
- Answered incoming calls as they related to providing technical assistance to customers
- Stocked shelves and maintained product shelving system
- Operated point-of-sales cash machine
NetQuincy – Quincy, FL
June 2005 – August 2006
Computer Technician
- Built and repaired both customer computers and the computers of City employees
- Worked with clients to troubleshoot personal computer problems via telephone and remote assistance connections
- Configured network/internet IP settings
- Customer Service: retrieved and placed calls on multi-line telephone system
- Provided customer support to both walk in customers and customers on the phone
- Assisted in installation of Fiber Optic Network Broadband Internet service